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a. BBQfun has been adopting all the legislative and the regulatory procedures which are in the e-commerce strategy with all the risks implementation plans and the budgets. The management is also effective for the Human Resource Planning in the operational plans. The regulations that can be utilised in the scenario are of Safety and health regulation acts which could be an external factor. This directly as well as indirectly keep influence on the internal factors. BBQ has been maintaining the e-commerce strategies. The privacy Act 1988 and fair work Act 2009 could be applied for BBQfun. b. Few of the policies and the procedures that are adopted by the company for the purpose of conducting the market research, building the reputation for all the products and the services that were utilised for providing better customer services. The policies are also developed for effectual training and the development of management. The policies also related directly towards the operational plan and the roles that are played for the purpose of implementing the e-commerce strategies. The economic policies have been complete for the purpose of meeting with demands of customers.
BSBLDR501 Develop and use emotional intelligence
Customer-centric business leads the market place and ascertains competitive edge. It is essential for an organization to manage their customer service quality to maximize the experience of customers (Nyadzayo and Khajehzadeh, 2016). It is essential for an organization to use appropriate steps to manage quality services for customers so that work and operations facilitated in the right direction. This report is all about management of quality customer services in the context of Innovative Widgets, a firm which provides high-quality gadgets and a mechanical device to facilitate activities efficiently. This report will be going to cover a customer service plan with vision, mission, product standard, policies, and procedure with a reflection. A role play will be discussed on two bases: to handle customer complaints and identification of areas to improve the performance of a customer service team member. The company will be going to underpin different strategies to monitor progress and determine customer feedback.